After Sales Care
We pride ourselves on our professional service and will always endeavour for a hassle free after sales service.
Where Is My Order
All products will be delivered to us your chosen funeral director. Due to the nature of personalised products there are production lead times and so during check out we ask you to specify the date of the funeral. We also ask that should you wish for your order to be delivered in time for the funeral then please ensure you have completed your order one week prior to the date of the funeral. We always aim to complete production as quickly as possible.
If you haven’t received your order yet, please contact us by using our Contact Us form and we will look in to the delivery further for you.
Something Is Missing From My Order
Due to the wide range of products/suppliers and production times we have, it isn’t always possible to ship all products together, meaning some items may arrive before others.
If you haven’t received all your items, please complete the form on our Contact Us page for more information.
I Have A Damaged Item What Shall I Do?
We always endeavour to ensure your order is received safely. However, on rare occasions a product my be damaged during shipping.
If you have received a damaged product, please complete the form on our Contact Us page for more information.
I Want To Cancel My Order
Due to the nature of personalised products, we are only able to cancel and refund orders before they have been produced/personalised.
If you want to cancel your order, please complete the form on our Contact Us page for more information.
How Do I Return My Item To You?
All goods that have been personalised, bespoke or made to your specific requirements and perishable products are non-refundable, unless damaged or faulty. Your statutory rights are not affected.